We are happy to welcome you to join and Franchise with COLONEL'S KABABZ, New Delhi. You were selected after due consideration of your qualifications and experience. We hope you will justify your association with us the best of your ability. The important thing to sell in our hotel is "service" and here are some qualities which you are expected to display at all times:

»  A pleasing personality and a pleasant way of speaking.

»  A clean and neat appearance and good personal habits.

»  Ability to understand instructions quickly and to carryout duties efficiently.

»  A good memory-if possible to remember the names of guests and the likes and dislikes of regular customers.

»  Judgment to prevent disagreeable situations or if they arise the ability to handle them correctly.

»  Open-mindedness and willingness to accept new ideas and methods.

»  A desire to learn and the ambition to do an outstanding job and to offer excellent service.

We wish to emphasize that our success in business depends entirely on the standard of service we extend to our guests who visit us from every corner of the world. It will essentially be our responsibility to extend the most courteous service. This calls for the utmost cooperation of each and every one of us regardless of our position in the team, because our high standard of service and hospitality cannot be maintained at the point of contact with our guests without the necessary cooperation of all concerned.

The impression we create will not only reflect on the reputation of our Company, and its associate companies which will operate in India and abroad. In case you have any problem or doubt, the Company will be pleased to assist you.

From the achievements of the past we face the future with confidence. The years ahead will challenge the best we have in creative imagination and operating efficiency. The sum of all individual contributions will mean continuing success for each and every one of us.

We wish you all success and hope our association will be sincere, lasting and mutually beneficial.